Questions? We’ve got you.

Liability Reduction provides you with great peace of mind. In the event of a collision or accident, your financial excess liability is reduced significantly.
Your amount liable will depend on the vehicle type. The options are available when you make a reservation on our webpage or at the counter.

A dollar amount that you are liable for in the event of any accidents or damage to the vehicle while on rental.

There are a few instances for which you may not be covered, including water submersion, overhead damage, major underbody damage, driving under the influence of drugs or alcohol and undertaking any illegal activity whilst driving.
Our insurance company will deem what is and isn’t covered as per our policy.

Yes, the liability amount is retained until the third party accepts liability and we have received payment then your excess will be reimbursed.

Yes, all our vehicles have Comprehensive Insurance with “Insuret”.
Be aware that some multi-national car rental companies do not insure their vehicles, but we do!

No, our insurance does not allow for us to reduce the liability on the vehicles to zero.

Any person under the age of 21 is not covered by our insurance and cannot drive the vehicles.

 Probationary Licence holders can drive our vehicles, however a fee applies. Exceptions for employees may apply, so please call to confirm.

Our rental agreement allows you to have up to two drivers per vehicle at no extra cost. Both drivers must be listed on the rental agreement to be insured.
Multiple drivers are allowed in accordance with our Terms and Conditions for business use only.

From the time you collect your vehicle you and your nominated driver (as per your Rental Agreement), are financially responsible for any loss or damage to the vehicle. This includes damage caused outside of your control including storm and hail damage.

Our depots:
Avalon Airport – In the terminal

Tullamarine Melbourne Airport- Shuttle ( 6 Mins )

Pakenham
Gippsland: Traralgon, Sale and Yarram

• Avalon AirportOpen 7 days, 9:00 am–6:00 pm
• Hobart AirportOpen 7 days, 8:00 am–8:00 pm
• TullamarineOpen 7 days, 7:00 am–7:00 pm
• PakenhamOpen 7 days, 8:00 am–5:00 pm
• TraralgonMonday–Friday, 8:00 am–5:30 pm
  Saturday, 8:00 am–12:00 pm
• Sale and YarramMonday–Friday, 8:30 am–5:30 pm

Our shuttle bus is available during office hours for arrivals at Hobart and Melbourne/Tullamarine airports.

After-hours drop-off, before-hours pickup and Sunday hires are available upon request at all locations.

Yes we deliver free of charge
4 days hire or more – most Melbourne suburbs
28 days plus hire – anywhere in Victoria (small drop off fees may apply depending on the location)
Interstate delivery is available depending on the location and the hire duration.
Please contact one of our friendly team members for more information.

If you require to amend your reservation, please contact our friendly staff on 1300 664 068 to discuss further.

Please call 1300 664 068 as soon as possible. Unfortunately, cancellation fees may apply.

Yes, we have a cancellation policy. Our cancellation policy is as follows: cancellation of your booking 72 hours in advance of the beginning of the rental term, 50% of the total rental charge will apply.
Cancellation of your booking 48 hours in advance of the beginning of the rental term, 50% of the total rental charge will apply.
Cancellation of a prepaid booking – 100% of the rental charge will apply.

A vehicle can be returned early a refund will not be given for days not utilised

Yes, a fee may apply. Please contact our friendly staff for more information.

The vehicle must be returned at the agreed time as per the Rental Agreement

A 120-minute grace period applies. After this time a full additional day of vehicle rental will be charged to the renter.

Our vehicles do not have towbars. Towing with our vehicles is not allowed

Our vehicles are a combination of both petrol and diesel. Please check your vehicle before filling up. You can also ask a friendly team member when you pick up your Kangaroo rental vehicle.

Yes. Your rental car will be full at pick up and the tank needs to be full-on return of your vehicle. A surcharge will be applied if the vehicle is refuelled at the depot.

Yes, all our vehicles are air-conditioned.

All vehicles are equipped with seatbelts. It is a legal requirement to wear seat belts in Australia. Drivers and passengers can be fined for failure to wear a seatbelt.

All our vehicles are available with child restraints.

Baby seats and child booster seats are available for hire and will be provided at pick up the vehicle. We are not able to fit child seats this must be done by you.

All vehicles are equipped with seatbelts.

Do we need to bring back the vehicles clean?

We ask all customers to return the vehicles in the interiors in a clean condition, free of any bottles and rubbish. A cleaning fee will be applied if the car’s interior is deemed unacceptable.
If smoking has occurred in the vehicle a cleaning fee of $100 will be applied.
Vehicles do not have to be washed on the outside.

In the event of an accident or breakdown, contact the Kangaroo Rentals Assistance number 1300 664 068
All accidents should be reported to both the Kangaroo Rentals Assistance number and where practical contact the Police (000)
The driver is required to exchange details with any other parties involved in the accident including witnesses.
Please collect the below details:

Kangaroo Rentals vehicles can be returned to any of our Kangaroo Rentals depots. Please contact a staff member to make these arrangements.
A relocation fee is usually applied based on your point of return.

All drivers need to be present at the initial sign up and hold a current Driver’s Licence.
Drivers with an overseas licence need to have a valid Driver’s Licence with details provided in English.
Along with the licence you will need to bring a credit or debit card witht the credit function for payment.
Payment is upfront and no vehicle can be rented with an outstanding balance.

Speeding and parking fines do happen. It is the responsibility of the renter to pay any fines incurred during your car hire. It is recommended that you pay the fine before the due date to avoid any extra penalties. Kangaroo Rentals will charge a $65 administration fee for any paperwork involved in reissuing the infringement notice to the driver’s name.

You must have a Driver’s Licence with your details in English. If not then you will require an International Driver’s Licence.

Our payment options include:
Visa, Mastercard and Amex We do not accept: Cash, cheques, Diners Club or Eftpos cards

Please call 1300 664 068 to discuss a rental extension. Additional rental charges will apply. We cannot always guarantee an extension due to availability.

Yes, renters can drive Kangaroo Rentals vehicles interstate.

The Security Bond will released within 3 days working day of returning your vehicle ( Conditions apply )

Kangaroo Rentals are not available for use in any riding sharing capacity. Our rental vehicles do not have insurance for this purpose.

Quality, suitable vehicles to meet your needs will be provided at all times.

We guarantee that you will receive:

Toyota car, suv or minibus

Fuso or Toyota Buses

Toyota or Kia people movers

Toyota 4wd’s
Makes and models are based upon availability and cannot be guaranteed.

Speak to one of our trained team members at the time of booking to discuss the options available.

All Kangaroo Rentals / Turnbull’s Hire vehicles are on an Australian Wide Toll account with Roads and Maritime Services (RMS). RMS will charge you all applicable toll road travel costs plus a daily fee of $5.50. This daily fee is only charged on days that you have travelled on a toll road.
Your toll payments are charged back to you using the credit card nominated for the bond on the rental vehicle.
Please note that you cannot use your own eTag or toll account with our vehicles.
Visit www.myrta.com or call RMS on 13 18 65 for more information about RMS services.
Visit www.citylink.com.au and www.eastlink.com.au for information on toll road costs.